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How We Protect Your Information

Your account details, payment history and personal data are at the centre of how we operate.

Account security practices explainedData handling for DANA, OVO, GoPay and QRISYour rights to access and change your data
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royal.toto How We Protect Your Information
REACH OUT ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, our support team is here to help. We respond to privacy requests during our standard support hours and keep your data request confidential.

Team online

Live Chat Support

Open the chat widget in the bottom right of the lobby. Our team responds during business hours to answer questions about your account data and privacy settings.

Email Privacy Requests

Send a data access or deletion request to our privacy team. Include your account username and the specific information you want to review or change.

Account Settings

Update your email, phone number and communication preferences directly in your account dashboard under Settings. Changes take effect immediately.

HOW WE OPERATE

Data Security and Your Account Control

We encrypt your password and payment information using industry-standard security so your DANA, OVO, GoPay and QRIS details are protected.

Encrypted Payments

All transactions through DANA, OVO, GoPay and QRIS are encrypted end-to-end. We never store your payment method details in full; only tokenised references are kept in our system.

Two-Factor Verification

Enable two-factor authentication in your account settings to add a second layer of security. Withdrawals above certain thresholds require email or SMS confirmation.

Data Retention Timeline

Active account data is held for the duration of your membership. After you close your account, we retain records for seven years to meet local regulatory and tax obligations.

Your Right to Access

Submit a data access request through live chat or email. We'll provide a complete copy of your account information, game history and transaction records within 30 days.

Correction and Deletion

If any of your personal details are incorrect, update them in Settings immediately. Account deletion requests are processed within 14 days, subject to local law requirements.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences and detect fraudulent activity. You can manage cookie settings in your browser; disabling them may affect your gameplay experience.

Privacy Policy Questions and Answers

We collect your full name, date of birth, email address, phone number and residential address for identity verification. We also record your device type, IP address and login history. Payment details for DANA, OVO, GoPay and QRIS are collected at deposit time but encrypted and not stored in full.

All payments through DANA, OVO, GoPay and QRIS are processed through encrypted channels. We use tokenisation so the payment processor holds your sensitive data, not our servers. Your account sees only a transaction reference and confirmation number.

Yes. Submit a data access request via live chat or email with your account username. We'll compile your account records, game history, transaction logs and communication records. The request is usually completed within 30 days and delivered securely.

Your account information is retained for seven years after closure to comply with tax and regulatory requirements. You can request that we delete account data where local law permits, but we may keep anonymised transaction records for compliance purposes.

We do not sell your data. We share minimal information with payment processors (DANA, OVO, GoPay, QRIS) to complete transactions, and with our support team to handle your requests. We never share your game activity or betting patterns with external parties.

Log into your account and go to Settings. You can update your email address, phone number and communication preferences instantly. If you need to change your name or date of birth, contact support because those trigger identity re-verification.

You can access your account from any device with an internet connection or the royal.toto app. We log each device, browser type and rough location (country level) for security. If we detect login from an unusual location, we send you a confirmation email before allowing access.

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